Computers in the Workplace

 Good evening, everyone,

The industry I will analyze and write about is the sales industry. I have experience with how tech can influence sales. When I worked in the insurance industry, we had multiple systems that were used to organize customer information. This system was used to organize and store all details, including Personally Identifiable Information. There was also a system to automate texts to set up appointments. The role of insurance sales as a remote job has advanced significantly to now utilize computers for making calls and documenting information. It is crucial for employees to know how to use computers, as everything is becoming digital. If you work from home, it becomes your responsibility to troubleshoot and diagnose any issues that arise. If you are experiencing trouble with the software, it is recommended to try troubleshooting your hardware before contacting customer support to expedite the process. Getting assistance from the software's technical support is fine and should be used, as they have more experience; however, you need to ensure that you take proper steps prior to contacting them, in case the issue is with your computer, which could have been fixed before calling them. Advancements in technology will advance the way that sales personnel operate. The invention of the phone further enhanced the capabilities of sales personnel, as did the computer. Next will be the furtherance of AI. When an AI system is designed for a company that can operate independently, it allows personnel to take on more workload because simpler tasks are handled by the AI.